1. Payment Terms
Monthly charges are determined by factors including location, number of pets, yard size, and frequency of visits. Services are to be prepaid monthly. Payment is due on the first day of the service month. If payment is not received by the 5th day of the month, services will be suspended, and a resumption fee will apply.
2. Credit Card Policy
Credit card information will be securely stored within the Sweep & Go CRM system and automatically charged each month for services rendered. By enrolling in our services, you consent to such charges.
3. Late Fee
A late fee of $10.00 will be applied for payments overdue by ten (10) days. Accounts more than forty-five (45) days past due will incur a $35.00 collection fee and may be forwarded to a collections agency.
4. Text Messaging
By providing a mobile phone number, you consent to receiving text (SMS) notifications regarding services, reminders, and announcements. You may opt-out of these communications by responding “STOP” to any message.
5. Inclement Weather
In the event of hazardous weather conditions, services may be rescheduled. If snow accumulation exceeds 2" within eight (8) hours of the scheduled service, rescheduling will be required. Regular fees will apply for rescheduled visits.
6. Yard Access
It is the client’s responsibility to ensure unobstructed access to the service area. Your weekly fee will still apply if we are unable to gain access to your yard.
7. Pet & Technician Safety
For safety reasons, we ask that any dangerous or aggressive dogs be kept inside during our cleanings. If we cannot confirm that a dangerous dog is inside, you will still be charged your weekly fee and service will be resumed the following week.
8. Waste Removal Policy
All waste will be double-bagged using biodegradable bags and placed in the client’s trash can. If no trash can is available, the bag will be left near the gate. Only solid waste will be collected. For an additional fee, we offer full waste removal and off-site disposal. Clients interested in this service can contact us for pricing and arrangements.
9. Service Area Conditions
Service areas must be visible and free of obstructions. If areas are obstructed, clients will be notified that full service may not be provided.
10. Exclusions
Waste removal services exclude dense underbrush, and obstacles posing safety risks.
11. Leaf & Snow Policy
TheScoopNinjas™, LLC technicians will only pick up what they can see. If there is snow or leaves on the ground, we will pick up any poop that is visible on top of the snow/leaves. Any poop that is subsequently missed under snow, will be picked up whenever the snow has melted, so long as your membership is still active.
12. Service Suspension
A minimum of 24-hour notice is required to pause services for credit toward the following month.
13. Liability
TheScoopNinjas™, LLC will not be held liable for property damage or loss, except in cases of gross negligence. The Scoop Ninjas LLC is fully bonded, licensed and insured.
14. Service Termination
Services may be terminated by providing a 48-hour notice. No refunds will be issued for partial months. Services can be cancelled through your Sweep & Go account.
15. Agreement to Terms
By initiating service, you agree to these Terms and authorize access to your property for the purpose of providing services.
16. Holiday Schedule
Services may be adjusted around major holidays. We are closed from Christmas Day, New Year’s Day, Memorial Day, Labor Day, Independence Day, and Thanksgiving.
17. Privacy Policy
Your personal information is confidential and will not be sold or shared without your consent.
18. Body Camera Footage Policy
TheScoopNinjas™, LLC utilizes body cameras for employee safety, service verification, and accountability. The following guidelines apply to the recording, storage, and use of body camera footage:
- Purpose & Use – Body cameras are used solely for safety, quality assurance, and internal accountability. Footage is not shared, published, or made available to the public unless required by law.
- Storage & Retention – All recorded footage is securely stored and retained for a maximum of 60 days, after which it is permanently deleted unless needed for an ongoing investigation or legal requirement.
- Privacy & Confidentiality – Footage is strictly confidential and will only be reviewed by authorized personnel within TheScoopNinjas™, LLC. We take all necessary precautions to protect customer and employee privacy.
- Legal Compliance – If required by law or subpoena, TheScoopNinjas™, LLC may provide specific footage to law enforcement or legal entities.
By using our services, you acknowledge and consent to the use of body cameras in accordance with this policy.
19. Revisions to Terms
TheScoopNinjas™ LLC reserves the right to amend these Terms at any time. Please review them periodically for updates.
